Reset Your Password

Use the form below to change your password. CRC Staff can also reset your password via "Need Live Help" or over the phone. If you would like live customer service, please contact us via "Need Live Help" or 919-459-1029.

Instructions to Reset Password:

Enter your Username, click the "Get Question" button, and then answer your Security Question (please note that the answer is case sensitive). Once the Security Question is properly answered, you will be provided with a randomly generated password. Prior to proceeding, "copy" your randomly generated password. To regain access your account, click on the "Back to Login" link, enter your Username, and paste your randomly generated password into the password field. Once logged in, click on "Change Password" (located on the top of the page). Paste the randomly generated password into the "Current Password" field and enter your preferred password in the "New Password" fields. If you are having issues or would like our staff to reset your password, please contact us via "Need Live Help" or 919-459-1029.

Security Questions

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